FAQ of Delivery:

1. How Long Does it Take To Produce & Ship? 
   You will receive most of our products within 1 week. Most items have next day delivery upgade service as well.
2. I really need it today - is it possible at all?
   Actually yes! Talk to our CS and we will work it out for you.
3. Do you ship internationally?
   Yes we do! We ship globally. Check out our shipping policy on the next tab. 

FAQ of Production & Opportunity: 

1. How does DYOW produce their products?
   We use hand engraving, machine engraving and laser engraving to customize in our Hong Kong factory - every bottles & items are hand made by our "masters" with love :)
2. Do you offer corporate & Bulk discount?
   For order over 5 pieces, please ask for bulk discount with our friendly customer service on live chat or whatsapp us at +852 6554 1830.
   For Corporate Enquiry, we offer personalize sales solution. Please email us at hello@designyourown.wine for more details.

Shipping Policy (Applied on Hong Kong)

Our designated shipping companies are SF Express & Hong Kong Post. 

Typically shipping time varies from 2 days to 5 days. If you have an event date, please let us know on the remark section of ordering and we will do our best to match your deadlines for you. 

For urgent orders, customers can request an upgrade to Gogox for same day delivery. In the case of an upgrade, surcharge will be paid by customers.

Shipping Policy (Applied on All Other Regions & Countries)

Oversea shipping might occur extra shipping cost depends on products.

Our designated shipping companies are SF Express,  Hong Kong Post & Aramex.

Typical shipping time varies from 1 week to more depends on your areas. In normal situations, we can reach most of the world in about 2 weeks.

For urgent orders, customers can request an upgrade to DHL. You can receive a quote upon request. 

* We are not responsible for any taxes & duties occured during transportation.

Return Policy (Applied on All Countries)

We keep it short and simple for you :)

- Customize Product: no exchange or refund. In the case of damage & wrong shipment, please email us at hello@designyourown.wine within 7 days from receiving the products for a re-shipment.

- Non-Customize Product: Please ship it back to us (shipping cost will be paid by customer) in perfect condition for exchange and refund.

For more details please check out our full policy on footer.