1. Enter this Proforma Invoice in accordance with the order specifications listed above.
2. DesignYourOwnWine shall provide 3 times of design drafts for customer’s comment and approval. Any change in gesture,
clothing or portrait style after order confirmation, an addition of HK$60 per time will be charged by DesignYourOwnWine.
3. DesignYourOwnWine has the right not to start any production before safely receipt of payment.
4. In the event of rupture of bottle, packaging damage, incomplete of engraving and serious discrepancy is found upon the
receipt of products, customer shall inform DesignYourOwnWine via e-mail (hello@dyow.com.hk) within 24 hours. It is otherwise
be deemed as “Receipt confirmed and satisfied”. No exchange or refund will be entertained.
5. Customer shall agree DesignYourOwnWine will obtain all rights of the product images of customer’s order for marketing
and/or promotional purpose without further notification
6. Customer shall declare oneself is at the age of 18 or above and allowed to purchase liquor products legally.
Unit 2103, 21/F, Lucida Industrial Bldg, 43 Wang Lung Street,Tsuen Wan
T: 6554-1830 | hello@designyourown.wine
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7. Despite we will take 100% care on customers wine, Design Your Own Wine does not responsible for any damage, include
and not limited to wine label, glass bottle inside or outside, lost or engraving issues related to customers wine. By using our
service, you have accepted our policy and we are free from any claim related to BYOW service.
8. For Self Pickup, customer is responsible to check the bottle on spot. If there are any issue regarding engraving AFTER self
pick up, customer needs to bare the transportation cost for both exchange and resend process.