1. Enter this Proforma Invoice in accordance with the order specifications listed above.
2. We deliver according to the address and time period customer provided. Unless there are special arrangement, any additional delivery / cost occured due to such situation will be charge to clients.
3. DesignYourOwnWine has the right not to start any production before safely receipt of payment.
4. In the event of rupture of bottle, packaging damage, incomplete of engraving and serious discrepancy is found upon the
receipt of products, customer shall inform DesignYourOwnWine via e-mail (hello@designyourown.wine) within 24 hours. It is otherwise
be deemed as “Receipt confirmed and satisfied”. No exchange or refund will be entertained.
5. Customer shall agree DesignYourOwnWine will obtain all rights of the product images of customer’s order for marketing
and/or promotional purpose without further notification
6. Customer shall declare oneself is at the age of 18 or above and allowed to purchase liquor products legally.
Unit 2103, 21/F, Lucida Industrial Bldg, 43 Wang Lung Street,Tsuen Wan
T: 6554-1830 | hello@designyourown.wine
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7. Despite we will take 100% care on customers wine, Design Your Own Wine does not responsible for any damage, include
and not limited to wine label, glass bottle inside or outside, lost or engraving issues related to customers wine. By using our
service, you have accepted our policy and we are free from any claim related to BYOW service.
8. For Self Pickup, customer is responsible to check the bottle on spot. If there are any issue regarding engraving AFTER self
pick up, customer needs to bare the transportation cost for both exchange and resend process.

9. All products, including standard products like wine set & hampers, are non-refundable items due to it's nature of made on demand. In special cases like receiver issues, e.g. client has moved oversea / cannot accept gift and we are able to retrive the product back as original condition, we can issue credit note for future purchase, valid for 1 year from the date of purchase.

If there are quality issue, please email us to aftersales@designyourown.wine 

10. DesignYourOwnWine shall provide 3 times of design drafts for customer’s comment and approval. Any change in gesture, clothing or portrait style after order confirmation, an addition of HK$60 per time will be charged by DesignYourOwnWine.